AI-powered Chief Customer Officer
Your CX team.
No headcount.
White Gloves is a managed AI service that handles your entire post-purchase customer experience — support, returns, and proactive outreach — on a monthly retainer. Built for Indian D2C brands.
Talk to us →< 2 min
median first response
93%
ticket deflection rate
4.2×
repeat purchase lift
Zero
in-house CX headcount needed
The problem
Your CX is costing you repeat customers.
At Rs 10–100 Cr ARR, ticket volume overwhelms whatever informal system you built. The founder is the CCO by default. Returns pile up. Response times slip. CSAT drops. And re-engagement never happens because no one has time. Building an in-house CX team takes months and margin you don't have. A generic chatbot doesn't understand COD, regional languages, or your actual return policy.
What White Gloves handles
Support tickets
Chat, email, and call transcripts handled end-to-end — product queries, order issues, COD confirmations, regional language replies included.
Returns & refunds
Policy enforcement, logistics coordination, and customer communication owned entirely by the agent. Decisions are logged and auditable.
Proactive outreach
Order updates, delay alerts, re-engagement nudges, and retention sequences triggered automatically from your order and shipping data.
How it works
01
Integrate in a day
Connect your Shopify store, logistics provider, and support inbox. We configure the agent to your brand voice, return policy, and escalation rules.
02
We run CX — you watch
White Gloves handles every ticket, return, and outreach. You have a live dashboard with full visibility into every action the agent takes and why.
03
Outcomes compound
Interaction data across your brand's full CX history makes the agent sharper every week — better intent classification, smarter resolutions, higher CSAT.
Why it keeps getting better
The agent learns across every brand we run.
Every ticket, return, and outreach interaction trains a model that is specific to Indian D2C — not a generic LLM wrapper. Better intent classification for your category. Smarter return handling for your logistics partners. More accurate proactive sequences for your customer profile.
This is a data moat that compounds. A new entrant cannot replicate two years of cross-brand CX interactions in the Indian market.
Pricing
Monthly retainer. Outcomes guaranteed.
You pay a fixed monthly fee based on your order volume. White Gloves owns the CX outcomes — CSAT, resolution rate, return processing time. No per-ticket pricing. No surprise overage. Talk to us and we'll scope the right plan for your brand.
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Leave your details and we'll reach out within one business day. Early cohort spots are limited.